![]() “The airline said to me that they were going to go above and beyond what’s required of them,” Buttigieg said Thursday in an interview with NBC News. “It would be an unfair and deceptive practice not to fulfill this commitment to passengers,” Buttigieg wrote, specifically referring to alternative travel reimbursements. The penalties include the ability to levy fines. Transportation Secretary Pete Buttigieg wrote in a letter to Jordan that officials will take action against the airline if it does not follow through on promises to reimburse passengers for alternative transportation costs, as well as provide meals, hotels, refunds and baggage reunification. The DOT formally warned Southwest on Thursday that it will face consequences if it fails to make right by stranded and inconvenienced passengers. ![]() And the Department of Transportation is still taking a firm line with Southwest. However, that’s still not mollifying questions about how the airline’s systems could allow things to go so wrong and demands they not happen again. “We’ve set up a page at /traveldisruption for customers to submit refund and reimbursement requests for meals, hotel, and alternate transportation as well as to connect customers to their baggage.” “We know even our deepest apologies – to our customers, to our employees, and to all affected through this disruption – only go so far,” the statement read. Thursday’s statement came with more contrition from the airline. “We are encouraged by the progress we’ve made to realign crew, their schedules, and our fleet,” it said. In a statement released Thursday – following another bruising day in which a further 2,362 flights were canceled – Southwest said it hoped for minimal disruptions over the New Year’s weekend. ![]() Southwest Airlines says it’s set up to resume normal schedules on Friday after a tumultuous eight days that left hundreds of thousands of passengers delayed or stranded and prompted its executives to make apologies to the riding public and government officials. ![]()
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